1. General Provisions

1) This Policy is prepared to respond reasonably and fairly to issues that may occur in operating the service. It contains the detailed rules necessary for the Company to operate the service and for Members to use it.

2) For efficient operation of the service, the Company may add to, amend, or delete the contents of this Policy. If changes are made, the Company will notify Members through a notice on the service page or by another reasonable means of contact.

3) This Policy includes detailed operating rules that are difficult to include in the Terms of Service (“Terms”) and forms part of the Terms. The Company may be unable to assist with damages arising from a Member’s failure to review this Policy, so please be sure to check it.

4) Matters not specified in this Policy will be handled in accordance with applicable laws and generally accepted social norms shared by Members and the Company, or by comparable standards.

2. Members’ Obligations and Rights

1) The Company strives to provide high‑quality services to Members. However, to ensure everyone can use the service comfortably, please observe the following.

2) You must sign up and use the service with your own information. If you sign up or use the service with another person’s information or false information, the Company will not provide assistance or any benefits the Company otherwise offers.

3) The Company does not recognize the sharing, transfer, or cash trading of items or accounts. The Company may be unable to assist with issues (e.g., fraud, account theft) arising therefrom. Please be cautious about sharing, trading, or transferring items or accounts.

4) You may not use information obtained through the Company’s service by copying/duplicating/modifying/translating/publishing/broadcasting without the Company’s prior consent, nor provide such information to others.

5) Do not impersonate staff, interfere with operations, or obstruct moderation. Such acts may result in restrictions on service use.

6) If you discover any vulnerability (bugs, account theft, illegal programs), you must report it via email or other inquiry channels. If you fail to report and exploit or share it, this may be deemed intentional misconduct and result in disadvantages. The following may lead to service restrictions without prior warning:

• ① Exploiting system issues.
• ② Distributing or exploiting bugs without reporting them.
• ③ Using illegal programs not officially provided or approved by the Company.
• ④ Unauthorized modification of the client.
• ⑤ Disrupting other Members’ gameplay by exploiting system instability.
• ⑥ Manipulating or extracting data.
• ⑦ Any other act deemed contrary to this Policy by the operations team.

7) You can make inquiries related to “[__SERVICE_NAME__]” through the following channel: ① [__EMAIL_ADDRESS__].

8) If you suffer unfair damage while using the service, you may exercise your rights for redress through lawful methods. The Company promises to do its utmost to protect Members’ legitimate rights.

3. Duties and Roles of the Operations Team

1) The operations team performs the necessary roles to provide the best environment for Members to enjoy the game service.

2) The operations team acts from a neutral position and does not intervene in disputes between Members. However, if content violates this Policy or normal service operation is deemed difficult, the team may review the matter neutrally and take necessary measures.

3) The operations team responds to Members’ inquiries and requests kindly and promptly to the extent possible. However, regarding non‑public future updates or information that cannot be disclosed due to the nature of the game, answers may be limited or not provided.

4) The operations team receives reports of any bugs that may occur in the game and has a duty to verify and fix them.

5) The operations team may apply various restrictions set forth in this Policy to Members who violate it.

6) If abnormal or unintended phenomena occur inside or outside the game and are deemed to hinder the stable provision of “[__SERVICE_NAME__],” the operations team may restrict part or all of the service.

7) To establish a healthy game culture, protect youth from harmful information, and prevent infringement of rights such as defamation, the operations team may edit, move, or delete posts created by Members without prior notice pursuant to applicable laws and this Policy, and may restrict service use where appropriate.

4. Account Management

1) The Company endeavors to protect Members’ account information. However, primary responsibility for managing account information lies with the Member.

2) If you share your personal information or account with others, or transfer/sell it by abnormal means, the Company does not recognize such acts and you will not be protected by the Company for any resulting issues (e.g., fraud, account theft).

3) Attempting to trade accounts, characters, or items for cash or goods may result in immediate termination of use without warning; the Company may be unable to assist with resulting problems.

4) To protect your information from unauthorized acts such as account theft, please change your account password periodically.

5. Restoration Standards

1) In the event of loss or alteration of item or character information due to technical error, restoration is possible to the extent that the information can be verified.

2) Requests for restoration must be submitted to the Company via the in‑game menu [Error Report] or by email to [__EMAIL_ADDRESS__] within three (3) months from the date the issue occurred. After this period, restoration assistance may not be available.

3) If data used during service is lost, restoration is possible to the maximum extent if stored data exists, even if the loss resulted from customer fault.

4) If game currency or paid items (e.g., gems, gold, consumables) have been used normally, restoration may not be provided.

5) Inquiries must be submitted directly by the owner of the affected account; submissions by agents or third parties are not accepted.

6. Changes to the Service

1) The Company may modify all or part of the service after prior notice when necessary for operational or technical reasons, such as new game content or bug patches. If advance notice is impossible due to unavoidable reasons such as network failures, notice may be given afterwards.

2) Members may not claim damages other than those arising from inability to use paid services due to such changes. In particular, the Company is not liable for loss of expected profits from service use or for loss of benefits not directly provided by the Company.

7. Standards for Misconduct

1) “Misconduct” means any act considered unhealthy, including identity theft, cash transactions, bug/system exploitation, use of illegal programs, impersonation, fraud, abusing, interference with gameplay, invasion of privacy, interference with the operation/use/progress of “[__SERVICE_NAME__],” harm to other Members, or acts unacceptable under social norms.

2) Acts and posts that undermine public order or good morals in game communities or Company‑recognized official communities may cause significant harm to others. In such cases, the Company may suspend user privileges or take similar measures against the poster or offender, including but not limited to:

• ① Content for profit or deemed to be advertising or similar to advertising.
• ② Content suggesting intent to trade for cash or accounts.
• ③ Content that severely insults or defames the Company, other Members, or third parties.
• ④ Posting or linking information, text, or images that violate youth‑protection laws.
• ⑤ Content deemed related to illegal activities.
• ⑥ Content infringing or deemed to infringe others’ trademarks or copyrights.
• ⑦ Content that slanders or supports specific politicians or political parties.
• ⑧ Spreading false facts or information likely to mislead many users.
• ⑨ Spam, profanity, or obscene words/expressions.
• ⑩ Impersonating operations staff or Company officers/employees.
• ⑪ Content that violates the Terms or applicable laws.
• ⑫ Content that disparages specific religions, races, countries, or groups, or appears intended to do so.
• ⑬ Any act deemed to cause discomfort or unpleasantness to other users.

8. Sanctions for Misconduct

1) Use‑restriction standards for “[__SERVICE_NAME__]” are established to protect Members from acts that interfere with gameplay or undermine public morals.

2) If you violate the use‑restriction standards set out in this Policy, your use may be restricted without prior notice.

3) The Company may impose sanctions based on the number of accumulated violations.

4) If a Member acquires items or in‑game currency through misconduct, the Company may retrieve them.

5) If a Member commits two or more types of misconduct simultaneously, the Company may apply aggravated standards.

6) If you are subject to a restriction, you may file an objection as follows: ① Contact [__EMAIL_ADDRESS__].

7) Even if a case does not fall under the items below, restrictions may be imposed based on the operations team’s objective judgment.

• ① Bad‑mannered behavior — including invasion of privacy; cash/goods/cross‑game trading or implied intent; fraud and impersonation of third parties; insults/defamation; commercial advertising; abusive advertising; any act that harasses or interferes with other Members’ use of the service (1st: 30‑day suspension; 2nd: permanent ban).
• ② Impersonation of Company personnel — impersonating the Company/employee/operator/developer (1st: 30‑day suspension; 2nd: permanent ban).
• ③ Exploitation of system errors or bugs — distribution/advertising of exploitation methods (1st: 30‑day suspension; 2nd: permanent ban); exploitation itself (1st: permanent ban).
• ④ Illegal programs — producing/distributing/advertising illegal programs (1st: 30‑day suspension; 2nd: permanent ban); using illegal programs (1st: permanent ban).
• ⑤ Account theft — accessing another Member’s account and causing harm (1st: permanent ban); requesting transfer of another Member’s game data (1st: permanent ban).
• ⑥ Interference with game operation — promoting unwholesome gambling or chance‑based activities and related advertising; obtaining profit from others through gains/losses based on chance (1st: 30‑day suspension; 2nd: permanent ban). Spreading false or undisclosed confidential information to obtain unfair advantage or cause confusion or harm (1st: 30‑day suspension; 2nd: permanent ban).

8) Reporting procedure and precautions for misconduct

• ① Only reports received via [__EMAIL_ADDRESS__] can result in sanctions.
• ② Sanctions based on reports of others’ misconduct are applied only when the reporting Member submits objective evidence.
• ③ The following cases will not be handled: — When you voluntarily disclosed your personal information to others; — When you engage in account or character theft; — When items/currency are lost due to the use of illegal programs; — When evidence is manipulated or altered; — When evidence is insufficient to support the report.

9. Refund Policy

1) In‑app items sold in “[__SERVICE_NAME__]” are classified, under applicable laws including the Act on Consumer Protection in Electronic Commerce and the Content Industry Promotion Act, as either revocable or non‑revocable purchases.

2) For revocable in‑app items, a user may request withdrawal of purchase from the Company via email within seven (7) days of purchase only for unused items. (Cancellation will be processed after item retrieval.)

3) Withdrawal of purchase is restricted in the following cases:

• ① For single‑item (standalone) in‑app purchases;
• ② For in‑app items that are used immediately upon purchase or applied to “[__SERVICE_NAME__]” immediately;
• ③ If any additional benefit included with an item has been used;
• ④ If any portion of a bundle‑type in‑app purchase has been used;
• ⑤ For probability‑type items whose value is determined upon opening or where opening is deemed as use.

4) If an in‑app purchase was made on a minor’s device in the minor’s name without the legal representative’s consent, the minor or legal representative may cancel the purchase for unused items after retrieval. Cancellation is not possible once use is completed.

5) Whether the purchaser is a minor is determined by the name of the device or payment method (e.g., credit card) used for the in‑app purchase.